Field_notes

Been solving fintech problems without a finance background

Four stories from my career where I was solving fintech problems without knowing that's what I was doing.

The company will always put itself first. You should too.

A few weeks ago I spent two weeks evaluating a startup. It didn’t convert into something substantial. Company was go...

Before You Say Yes to an Early Stage BD/Growth role

Four things I now make sure I know before committing to any early-stage business engagement. Learned the slow way.

We didn't have a CX Problem Because we had no CX setup

Customer experience didn’t exist.Not talking about a bad one, there was well, none.• Reviews came in across platforms...

Revamped sales from scratch

At one point, I was directly handling parts of the revenue process, not by design but out of necessity. We had a sal...

Why Founder-Led Systems Refuse to Scale

Most founders hire senior operators before the system is actually ready to absorb them. This post examines why founder-dependent operations don't scale through addition, what gets mistaken for scale-readiness, and what needs to change before a senior hire makes structural sense.

Chief of Staff is a redundant role

Chief of Staff isn't a career destination - it's a phase role, redundant by design. This post breaks down when the role is actually justified, why experienced operators feel unplaceable in startups, and what the honest exit paths look like.

Why Founders Keep Getting Pulled Back Into the Day-to-Day

A bootstrapped agency had systems, dashboards, and defined roles, yet deadlines kept slipping. This call breakdown explains why operational breakdowns at early-stage companies are almost always accountability failures, not tool or process failures.